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Document guide

Document upload guide

Clear documents are approved faster. You add these photos only through the personal invite link your regional manager sends you, with the manager's help. Follow these guidelines when you take them.

Accepted

  • All corners visible
  • Clear photo, no blur
  • No glare or shadows over data
  • Selfie shows your face and document together

Rejected

  • Cropped document
  • Blurry photo
  • Screen photo or gallery preview
  • Document and face not visible together
Sample of the front of an ID document
Document front side
Sample of the back of an ID document
Document back side
Sample selfie holding an ID document
A selfie with clearly visible documents and today’s date written on paper.

Examples are SAMPLE / VOID and contain no real identity data.

Common rejection reasons
  • Edges or corners cut off
  • Glare hiding numbers or photo
  • Face and document not visible together
  • Low resolution or heavy compression
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