"POS has been deleted. Access denied"
Your agent point (POS) is no longer active, so the app cannot open it. You cannot fix this in the app. Contact your manager.
More in the agent guide
Agent app · Login
MobCash agent login: sign in and fix problems
There is no public sign-up for the MobCash agent app. Your login comes from your manager, after you are approved. This page explains your first login, device activation, what to do if you forget your password, and how to fix the most common errors.
Are you a player? Player accounts (betting, deposits, withdrawals, password) are on the RolsBet site, not in the agent app. Agents and managers cannot see or fix a player account. Go to rolsbet.com
Where it comes from
Where your agent login comes from
You do not create an agent account yourself. Your regional manager gives you the app and your login after approval. The order is always the same.
Nobody can give you a working agent login before approval. If someone sells you a login or the app, it is a scam.
1
You leave your contact
On the Apply page you leave your name and your phone or Telegram.
2
Your manager contacts you
Your regional manager calls or writes to you, explains the rates and answers your questions.
3
Get your personal invite link
Your manager sends you a personal invite link to the verification form.
4
Verification with your manager
Through that link you add your ID and a selfie, with your manager's help.
5
Security review and approval
The security team checks your application. Your manager tells you the result.
6
Get the app and your login
After approval, your manager sends you the agent app and your login details in the same chat. Nobody else sends them.
First login
Your first login and device activation
Install the app your manager sent you on your Android phone. Then follow these steps.
1
Sign in
Open the app. Enter the login and password your manager gave you.
2
See the activation code
On a new phone the app shows a Device activation screen with a code.
3
Send the code to your manager
Send this code to your own manager in your chat. Your manager uses it to activate your phone.
4
Start working
When the phone is active, you see your home screen: your limit, your balance and your recent transactions.
Moving to a new phone? Talk to your manager first. The new phone may ask for activation again.
Before you start: the agent guide
Password
Forgot your password?
Only your own manager can help you get back into your account. There is no public password reset page for agents.
What to do
- Write to your manager in the chat where you got your login.
- Not sure it is really your manager? Check the handle on the Verify manager page first.
- Your manager helps you get new login details. This is free.
Never
- Share your password with anyone. A real manager never asks for it.
- Send SMS codes or your password in any chat or group.
- Pay anyone to unlock or restore your account.
- Type your agent login on a website or a link someone sent you.
Someone offers to reset your password?
Check the handle on the Verify manager page before you reply.
Troubleshooting
Common login errors and how to fix them
These are real screens from the agent app. Find the one you see and follow the fix.
"Failed to establish connection"
The app cannot reach the server. Check your mobile data or Wi-Fi and try again. Take no cash from players while the app is offline.
More in the agent guide
"You have exited the designated area"
The app works only in your cashier area. Go back to your usual place of work and try again. Want to work from a new place? Ask your manager first.
More in the agent guide"Device activation"
You signed in on a new or reset phone. Send the code on the screen to your manager and wait until the phone is activated.
More in the agent guideWrong login or password
Check the login and password your manager sent you, letter by letter. Still not working? Write to your manager. Never ask strangers for help.
Still stuck?
Write to official support. Never put your password in the message.
Login questions
MobCash agent login FAQ
In the agent app on your Android phone, with the login your manager gives you after approval. This website has no agent login. Never type your agent login on a page someone sent you.
No. Your manager gives you the app and your login only after verification and security approval. Anyone who offers a login or the app before that is not a real manager.
Write to your own manager in the chat where you got your login. Getting back into your account is free. Never share your password and never pay anyone to restore access.
No. A real manager never asks for your password or an SMS code. The only code you send your manager is the device activation code the app shows on a new phone.
Your agent point is no longer active, so the app cannot open it. Only your manager can check why. Contact your manager and do not try to open a new account yourself.
No. The agent app runs on Android only. Any iPhone version of the agent app is fake.
Players log in on the RolsBet site, rolsbet.com, not in the agent app. For a player account problem, contact RolsBet player support. Agents and managers cannot see or fix player accounts.
Not an agent yet?
Leave your contact on the Apply page. Your regional manager will contact you and help you through every step, up to your first login.